MSI Global English Forum (2024)

Hello, today I reinstalled Win11 on my MSI Prestige 14 A12. I had suprised, that "Windows Hello" not finding any fingerprinters because this feature is worked before reinstalling. Then I installed Synaptics driver from Msi Center but this method won't work. So, I viewed my device manager and I found a driver problem:
Device USB\VID_06CB&PID_009B\8c658c8c6434 had a problem starting.

Driver Name: oem13.inf
Class Guid: {53d29ef7-377c-4d14-864b-eb3a85769359}
Service: WUDFRd
Lower Filters: WinUsb
Upper Filters:
Problem: 0x0
Problem Status: 0xC00000E5

I tried:
- Turn off driver, restart PC, then turn on driver.
- Reinstall this driver few times. Sometimes installer showed a troubleshoot window.
- Startup without system services and startup apps.
These methods are not working for me. How can I solve this problem?

do you follow the website description to install fingerprint driver?

Here is website driver description:
Please refer to the following steps to install the Synaptics fingerprint driver using the EXE file
1. Uninstall 'Synaptics WBFFP Reader' in the 'Apps and Features' option by right-clicking on the start menu and selecting 'Apps and Features'
2. Decompress the driver package and open the folder, then click View→Show→check File name extensions, go to the location: Syna_WBFFPReader_Signed_MSISecurePad-086_UWP_v5.5.11.1086_x64_Setup.exe, double-click the file with the left mouse button, and then select Install, after the installation is complete, the completed window will pop up ‘Finish’
3. Complete the installation after restarting the computer.

random user said:

do you follow the website description to install fingerprint driver?

Here is website driver description:
Please refer to the following steps to install the Synaptics fingerprint driver using the EXE file
1. Uninstall 'Synaptics WBFFP Reader' in the 'Apps and Features' option by right-clicking on the start menu and selecting 'Apps and Features'
2. Decompress the driver package and open the folder, then click View→Show→check File name extensions, go to the location: Syna_WBFFPReader_Signed_MSISecurePad-086_UWP_v5.5.11.1086_x64_Setup.exe, double-click the file with the left mouse button, and then select Install, after the installation is complete, the completed window will pop up ‘Finish’
3. Complete the installation after restarting the computer.

Click to expand...

This method won't work. There is microsoft defender issue. When I'm turned off Core isolation setting, the system allowed to add fingerprint into Windows Hello. But in driver page, i get same message. At this moment, the problem is practically solved, because FingerPrint is working.

stizone0015cf02ea said:

did you fix the problem?
i got the same problem but mine fingerprint sensor does not work with windows hello
like they removed the support for the synaptics sensor....

Click to expand...

Try turn off Core isolation and restart PC, before installing synaptics driver. Then add fingerprint to windows hello. After set up fingerprint, you can turn on Core isolation.

Domantasjanu158c02e3 said:

Try turn off Core isolation and restart PC, before installing synaptics driver. Then add fingerprint to windows hello. After set up fingerprint, you can turn on Core isolation.

Click to expand...

tried that ....
nothing changed.....

stizone0015cf02ea said:

tried that ....
nothing changed.....

Click to expand...

Oh... Then I don't know... Try contact MSI support.

Domantasjanu158c02e3 said:

Oh... Then I don't know... Try contact MSI support.

Click to expand...

waiting to their respond

stizone0015cf02ea said:

waiting to their respond

Click to expand...

have you solved the problem? my fingerprint doesn't work anymore

yar56565158002dc said:

have you solved the problem? my fingerprint doesn't work anymore

Click to expand...

Try to turn off the core isolation in windows defender settings also clean install finger print driver.

Raju said:

Try to turn off the core isolation in windows defender settings also clean install finger print driver.

Click to expand...

this causes the pincode to be deleted. I can't log in